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RETURN & EXCHANGE by DemureValet

RETURN BY MAILS
 
You must ship back all returnable item within 7 business days from the day that you received your item. Exchange of money are strictly not allowed.  We do ONLY provide exchanges in wrong items delivery.
As an online business, we aim to provide a return service that is totally hassle-free for you.  
 
4 STEPS EASY RETURN
 
Step 1 : Email us at sale@demurevalet.com (Please make sure your order no. is correct).
Step 2 : You will receive an email confirming that your return request has been received.
Step 3 : Pack and secure your item(s) in its original package.
Step 4 : Send back your item(s) to the address listed.  
 
** The cost of returning the item(s) to US  is YOUR responsibility.  
 
Item(s) must be returned in new, unworn and unwashed condition.  They must also be returned with their original packaging and all of its consent ( if applicable).   Once we received your package, you refund/exchange will be processed within 7 business days. You will be notified via email.  
 
** The cost of returning the item(s) to YOU  is OUR responsibility.  
 
ALL CLEARANCE ITEMS AND ON SALE ITEMS ARE NON- RETURNABLE  AND NON-EXCHANGABLE.  ALL EXCHANGES ARE FINAL.    
Our working hours are weekdays from 9am to 6pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.